monaco99Privacy Policy

What Data We Collect on monaco99

We at monaco99 collect information in two broad categories: information you provide directly, and information we log automatically. When you register an account, you provide your email address, phone number, and password. During KYC verification, we collect your full legal name, date of birth, and identity document number (e.g. your national ID card or passport number). When you deposit or withdraw funds, we record your chosen payment method and the transaction amount.

We also automatically log your activity on monaco99: every time you load a game (live blackjack, roulette, slots, sportsbook, Togel 4D), place a bet, or request a withdrawal, we record the timestamp, the game type, the amount wagered, and the outcome. This activity log helps us detect fraud, verify account ownership in disputes, and ensure compliance with anti-money-laundering rules. We retain these records for the duration of your account and for a period after closure as required by applicable regulations.

Personal identifiers

Name, date of birth, email, phone, ID document number. We collect these during registration and KYC to verify your identity and comply with regulations.

Financial data

Payment method details, transaction history, account balance, deposit and withdrawal amounts. We use this to process payments and detect unusual activity.

Activity logs

Game sessions, bets placed, results, timestamps. These logs support fraud detection and help us fulfill regulatory requests.

Device and connection data

IP address, browser type, device type, login times. We use this to detect unauthorized access and support account security.

How We Use Your Data

We at monaco99 use your data primarily to provide our service and protect account security. We verify your identity through KYC to comply with anti-money-laundering regulations and to ensure that only authorized users control each account. We process your payment information to execute deposits and withdrawals—when you request a withdrawal via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we share the necessary details with our payment processors to complete the transaction.

We use your activity logs to detect fraud and unusual patterns. If your account shows suspicious behavior—for example, multiple login attempts from different countries within minutes, or a sudden large withdrawal following account dormancy—we may freeze your account temporarily and contact you to verify the activity. We also use your data to respond to legal requests from regulators, law-enforcement agencies, or courts acting under a valid warrant or court order.

• 1
  Service deliveryCore use

  We use your data to create your account, process payments, deliver games, and maintain your balance across live tables, slots, and sportsbook.

• 2
  Fraud preventionSecurity

  We monitor activity logs for suspicious patterns and may temporarily suspend your account if we detect unauthorized access or unusual transactions.

• 3
  Regulatory complianceLegal

  We use KYC data and transaction histories to comply with anti-money-laundering rules and to respond to legal requests from authorities in supported jurisdictions.

• 4
  Account supportService

  We may use your data to respond to your support requests, resolve disputes, or help you reset your password or recover your account.

Third-Party Processors and Data Sharing

We at monaco99 do not sell your data to advertisers or marketers. However, we share your information with third parties when necessary to operate our service. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions) receive your payment details to execute deposits and withdrawals. These processors operate under strict data-protection agreements and may not use your data for purposes other than payment processing.

We may also share your data with law-enforcement agencies, regulators, or courts if we receive a valid legal request (warrant, subpoena, or court order) related to your account. In such cases, we provide only the information specifically requested unless required by law to provide more. We do not disclose the existence of such requests to you unless we are permitted by law to do so. Our servers and data storage may sit outside your jurisdiction; by using monaco99, you consent to the processing and storage of your data outside your country of residence, subject to protections we maintain.

Your Rights Regarding Your Data

We at monaco99 recognize your rights to access, correct, and request deletion of your personal data. You may request a copy of all information we hold about you by contacting our support team and submitting a data-access request. We will provide this information in a readable format within the timeframe required by applicable data-protection laws, typically 30 days.

You may also request that we correct inaccurate information (e.g. if your legal name is misspelled in our records) or delete your data if it is no longer necessary for our service. However, we may retain certain data longer than you request if we are required to do so by anti-money-laundering regulations or other legal obligations. When you close your account, we retain transaction records and KYC documents for the period required by applicable law, typically several years. We do not retain your password or other sensitive authentication data after closure.

Cookies and Tracking Technologies

We at monaco99 use cookies and similar tracking technologies to improve your experience on our platform. Session cookies allow us to keep you logged in during your visit and remember your game preferences. Persistent cookies remain on your device after you close your browser and help us recognize you on subsequent visits. We do not use tracking cookies to follow your activity across other websites.

You can control cookies through your browser settings. If you disable all cookies, some features of monaco99 may not function properly (e.g. you may need to log in again each time you visit). We do not use third-party analytics or advertising cookies on our platform, so your activity on monaco99 is not tracked across the wider internet.

Contacting Us About Your Privacy

If you have questions about how we collect, use, or protect your data, or if you wish to request access to, correction of, or deletion of your personal information, you can contact our support team. We operate in English and Indonesian during standard business hours via live chat on the platform or through our FAQ page. When you submit a data-access or deletion request, please include "Privacy Request" in your subject line so your message is routed to our data-protection team.

We aim to respond to privacy requests within 14 business days. If your request is complex or requires investigation, we may ask for additional information or notify you that we need more time (up to the maximum period allowed by applicable law, typically 30 days). We keep records of all privacy requests and our responses so that we can track patterns and improve our data-handling practices.

This privacy policy may be updated from time to time to reflect changes in our data practices or applicable law. If we make material changes, we will notify you by email (to the address on file with your account) and update the policy on this page. Your continued use of monaco99 after such changes constitutes your acceptance of the updated policy. Check back regularly to stay informed of any updates.